TERMS AND CONDITIONS OF USE

Last updated: July 2026

1. Acceptance

Accessing, browsing, or using the website https://vr-elab.com/ constitutes acceptance of these Terms and Conditions.

Anyone who disagrees with any of these provisions must refrain from using the website, platform, or its content.

2. Platform Operator

The VR-Elab website and platform are operated by:

Consultores y Asesores TIC S.A.S.
Tax ID: 901.360.556-5
Registered office: Bogotá D.C., Colombia
Email: info@vrelab.com.co
Telephone: +57 318 644 5719

3. Description of VR-Elab

VR-Elab is an educational virtual reality platform that offers immersive learning experiences in areas such as:

• Biology and natural sciences.
• Anatomy and the human body.
• Earth sciences.
• Geography and space exploration.
• History, art, and society.
• Mathematics, logic, STEM, and sustainability.

Depending on the service package purchased, the solution may include:

• Educational software.
• Immersive experiences.
• User licenses.
• Virtual reality equipment.
• Educational kits.
• Training.
• Installation.
• Support and guidance.
• Technical support.
• Updates or additional content.

The definitive features of each service will be those set out in the relevant proposal, quotation, agreement, purchase order, or license.

4. Informational Nature of the Website

The information published on the website is provided for informational and promotional purposes.

Images, simulations, videos, renders, specifications, advertised experiences, and demonstrations may correspond to versions under development and may be subject to improvements or modifications.

The publication of a product or service on the website does not in itself constitute an irrevocable commercial offer.

5. Registration and User Accounts

Where the creation of an account is required, users agree to:

• Provide accurate and up-to-date information.
• Keep their login credentials confidential.
• Refrain from sharing their account with unauthorized persons.
• Immediately report suspicious access.
• Use the account exclusively for authorized purposes.

The contracting institution will be responsible for properly managing accounts assigned to teachers, students, or staff members.

VR-Elab may suspend accounts where fraudulent, unlawful, unauthorized, or prohibited use is detected.

6. Use by Minors

The use of VR-Elab by underage students must take place under the supervision of teachers, parents, guardians, or other authorized adults.

Educational institutions must obtain the necessary authorizations where an activity involves account creation, information collection, photographs, videos, or participation in demonstrations.

The platform does not replace teacher guidance or adult supervision.

7. Responsible Use of Virtual Reality Equipment

Users must follow all safety, hygiene, space, installation, and usage instructions supplied by VR-Elab and by the device manufacturer.

Before using virtual reality equipment, users are advised to:

• Ensure that the area is free from obstacles.
• Properly adjust the headset and controllers.
• Use safety straps.
• Take regular breaks.
• Stop using the equipment in the event of dizziness, disorientation, headache, nausea, or visual discomfort.
• Clean and disinfect equipment between users.
• Follow the age and health restrictions established by the manufacturer.

Educational institutions are responsible for supervising sessions and ensuring compliance with safety protocols.

8. License to Use

The purchase of a license does not transfer ownership of the software.

Unless otherwise agreed in writing, VR-Elab grants the client a license that is:

• Limited.
• Non-exclusive.
• Non-transferable.
• Revocable in the event of breach.
• Restricted to the number of users, devices, locations, and period purchased.
• Intended exclusively for authorized educational purposes.

The user may not commercially exploit, sublicense, rent, sell, or distribute the software without prior written authorization.

9. Prohibited Uses

Users may not:

• Copy, reproduce, or distribute the software without authorization.
• Reverse engineer, decompile, or attempt to access the source code.
• Modify, adapt, or create unauthorized derivative works.
• Extract 3D models, audio, video, textures, animations, or databases.
• Share login credentials or bypass license control systems.
• Use the content for unlawful purposes.
• Attempt to compromise the security of the platform.
• Introduce viruses, malicious code, or interference mechanisms.
• Use robots or automated systems to extract information.
• Remove trademarks, authorship notices, or technological controls.
• Present VR-Elab content as their own.
• Record or redistribute complete experiences for unauthorized commercial purposes.

10. Intellectual Property

The software, source code, interface, graphic identity, logos, names, three-dimensional models, animations, narration, videos, sounds, designs, characters, educational content, manuals, texts, and other VR-Elab materials are protected by copyright, industrial property rights, and other applicable legislation.

All rights belong to Consultores y Asesores TIC S.A.S. or to the corresponding owners, licensors, or collaborators.

The user acquires only the usage rights expressly granted under the applicable license or agreement.

11. Third-Party Content

Some elements may incorporate third-party technologies, libraries, platforms, devices, or licensed content.

Their use may be subject to additional terms established by their respective owners.

Meta, YouTube, Google, and any other trademarks mentioned belong to their respective owners. Any reference to them does not imply association, sponsorship, or endorsement unless expressly stated.

12. Platform Availability

VR-Elab will seek to maintain the availability and proper operation of its services. However, it may carry out:

• Scheduled maintenance.
• Updates.
• Corrections.
• Infrastructure changes.
• Suspensions for security reasons.
• Adjustments required by third parties or manufacturers.

The platform is not guaranteed to be uninterrupted where circumstances beyond the operator’s reasonable control occur, including internet failures, equipment issues, third-party service failures, or force majeure events.

13. Technical Requirements

The operation of the experiences may depend on:

• Headset compatibility.
• Operating system.
• Storage capacity.
• Processor and memory.
• Internet connectivity.
• Firmware updates.
• Security settings.
• Available physical space.

Before purchasing, the client must verify that its equipment complies with the stated technical requirements.

Where VR-Elab supplies the complete kit, equipment specifications, warranties, installation, and support will be defined in the corresponding proposal or agreement.

14. Support and Updates

The scope of support will depend on the plan purchased.

Support may include:

• Installation guidance.
• License activation.
• Incident resolution.
• Initial training.
• Corrective updates.
• Remote assistance.

Services, travel, replacements, repairs, or customized developments not expressly purchased are not included.

15. Purchases, Quotations, and Payments

Requests submitted through the website are subject to verification and confirmation.

Prices, taxes, payment terms, currency, delivery, offer validity, and installation conditions will be set out in the relevant quotation or agreement.

A purchase or engagement will be deemed completed once there is express acceptance, confirmation, a purchase order, execution of an agreement, or payment, depending on the mechanism used.

Electronic communications and electronic acceptances may be legally valid under the rules applicable to data messages.

16. Cancellations, Warranties, and Refunds

Cancellation, warranty, exchange, and refund conditions will depend on the nature of the product or service purchased and will be disclosed before purchase.

In the case of:

• Physical equipment: statutory warranties, manufacturer warranties, and contractual conditions will apply.
• Digital licenses: the activation, validity, and usage conditions communicated to the client will apply.
• Customized developments: the agreed deliverables, schedule, and acceptance criteria will apply.
• Training sessions or demonstrations: the rescheduling or cancellation rules indicated in the confirmation will apply.

Nothing in these Terms limits any non-waivable consumer rights recognized under Colombian law.

17. Educational Content

VR-Elab content is intended for educational purposes and is designed to complement teaching and learning processes.

It does not replace:

• Institutional curricula.
• Teacher guidance.
• Academic assessment.
• Medical diagnosis.
• Professional care.
• Manufacturer safety recommendations.

The educational institution remains responsible for planning, supervising, and evaluating activities.

18. Liability

VR-Elab will be liable within the limits established by law and by the agreements entered into with the client.

VR-Elab will not be liable for damages arising from:

• Use contrary to instructions.
• Lack of supervision.
• Incompatible equipment.
• Unauthorized modifications.
• Internet or third-party service failures.
• Damage caused by impacts, falls, moisture, or improper handling.
• Use of accounts by unauthorized persons.
• Failure to follow safety protocols.
• Incorrect information supplied by the user.

This provision does not exclude liabilities that cannot legally be limited.

19. External Links and Services

The website may contain links to or integrations with third-party services.

VR-Elab does not control their content, availability, security, or policies and will not be responsible for decisions made by users on external platforms.

20. Suspension or Termination

VR-Elab may suspend or terminate access where:

• There is a contractual breach.
• Prohibited use occurs.
• Security risks are detected.
• Payments are overdue.
• Intellectual property rights are infringed.
• A competent authority issues an order.
• The license term expires.

Suspension will not prevent VR-Elab from requiring compliance with any outstanding obligations.

21. Data Protection

The processing of personal information will be governed by the Privacy Policy and Personal Data Processing Policy published on this website.

22. Amendments

VR-Elab may update these Terms due to legal, technological, technical, or commercial changes.

The current version will be published on the website together with its revision date.

Material changes affecting clients with active agreements will be communicated where appropriate.

23. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of Colombia.

Any dispute will initially be addressed through direct communication and good-faith negotiations. Where no solution can be reached, the competent Colombian authorities and courts will have jurisdiction, without prejudice to any special consumer protection rules.

24. Contact

For inquiries relating to these Terms:

VR-Elab – Consultores y Asesores TIC S.A.S.
Email: info@vrelab.com.co
Telephone: +57 318 644 5719
Bogotá D.C., Colombia